This policy pertains to the environment, well-being, behavior, and consequences at Queen City Framing & Art Supplies.
Store policies are subject to change at any time, without notice.
We reserve the right to refuse service to anyone.
We strive to give the best interactions with returns or problems with products. Reasonable returns are always accepted with the following exceptions:
No returns on paint, books or classes within the two-week deadline before class.
We frame with conservation methods, and museum quality materials. That being said, unless otherwise specified, we will always design with the safety of your piece in mind, with reversible methods, and charge accordingly unless otherwise asked.
We require 50% down payment on your work when left with us, but we do offer a 5% off total cost when paid upfront with a new frame.
We require you to leave your art with us when designing your work, & do not frame while you wait.
We require the person picking up your piece to know the name of the person who placed the order.
We have around a 3wk turnaround and offer rush framing with a fee calculated by the size of the piece.
Framed pieces left longer than 90 days become the property of the store.
We cannot take pieces with mold, mildew, or other transferrable damage that can affect other frames.
Framing using vintage frames is taken in at the discression of the framer. We do not guarantee any work done in pre-existing frames.
We reserve the right to refuse to use any vintage/ premade frames we deem unusable due to condition, material, etc. in our framing.
If damage to artwork ever occurs, we offer reimbursement for the proven cost of the artwork, up to $2,000.
We offer a 100% satisfaction framing guarantee.
At time of pickup in-store, you are welcome to inspect our work, and initiate changes or repair. Once the framed project leaves our doors, Queen City Framing & Art Supply is not liable for chips, dings, scratches, or damages of any kind, and the customer waives the right to initiate returns or exchanges.
Any damages occurring after the customer picks up their project at the counter will be paid for by the customer if there is a problem with the frame, glass, backing, hanging hardware, etc.
Queen City Framing & Art Supplies has a no-tolerance harassment policy. Some examples of harassing conduct include, but are not limited to, saying or writing an ethnic, racial, religious, or sex-based slur; displaying symbols such as a noose, religious or ethnic hate symbols, or racist cartoons; sharing pornography or sexually demeaning images in the work environment; imitating a person’s disability-based limitations or mocking a person’s accent; threatening or intimidating a person because of their religious beliefs, their religious attire, or their lack of religious beliefs; soliciting, groping, touching, or otherwise physically or verbally assaulting a person.
Any persons speaking or gesturing inappropriately to an employee in such a way will be banned immediately from the premises.
Queen City Framing & Art Supplies employees have authority to ask anyone to leave. Formal bans will be issued by the owner in writing (when applicable).
Inappropriate behavior will not be tolerated, and anyone on staff can ask a person in the store to leave. Examples of inappropriate behavior include but are not limited to:
If instigator continues to frequent the store, police will immediately be called.
These store policies are not exhaustive. Please ask about other policies if you have questions. If you have any questions or complaints regarding any of our store policies, please reach out to us through one of the following means:
Address:
Lundy Shopping Center
400 Euclid Ave
HELENA, MT 59601
Phone: 406.442.2760
the contact form of this website
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